Contact Scotland’s Wild
Talk to Our Scotland Team
Planning a tour, already booked, or need help on departure day?
Choose the option that best matches what you need below. Giving us your tour name, departure date and booking reference — if you already have one — helps us answer your question more quickly.
If you are lost, running late or cannot find your guide, please call us rather than relying on email. Tours need to leave at their scheduled departure time.
What Can We Help You With?
Choosing the right option below often gets you the answer faster than starting with a general enquiry.
I'm Choosing a Tour
Compare our scheduled day and multi-day tours by departure city, length and destination.
Find your tour →I Already Have a Booking
Email us with your booking reference, tour name, departure date and the change or question you need help with.
Get booking help →I Want a Private Tour
Tell us your dates, group size, interests and the places you'd love to experience. Our private-tour team can take it from there.
Start a private-tour enquiry →I Need to Change or Cancel
Changes and cancellations should be requested in writing by the lead passenger. The applicable terms depend on your booking type and departure date.
Check booking terms →I Need My Meeting Point
Use our detailed departure pages for precise locations, transport advice, parking information and departure-day guidance.
View meeting points →I Have a General Question
Our main FAQ covers payments, luggage, accommodation, walking, attractions, cancellations and what to expect on tour.
Browse FAQs →Help Us Find Your Booking Quickly
If your question relates to an existing booking, including these details in your message helps our team identify it and understand what you need.
Include the booking code shown on your confirmation.
Tell us which Scotland's Wild tour you booked.
Include the date your tour is due to begin.
Use the name under which the booking was made.
Explain clearly what you need us to check or change.
Never include full payment-card details in an email or WhatsApp message.
Tour Departure Information
Our scheduled tours currently depart from Edinburgh, Glasgow and Inverness. Each city has a detailed guide showing the meeting point and how to find it.
256–260 Morrison Street
Edinburgh, EH3 8DT
Outside Glasgow Royal Concert Hall
Glasgow, G2 3NX
Rose Street Retail Park
Inverness, IV1 1NQ
Useful Tour Information
Before You Get in Touch
I haven't received my booking confirmation. What should I do?
First check your junk or spam folders, as confirmation emails can occasionally be filtered there.
If you still have not received confirmation within 24 hours of making payment, contact us and include the name used for the booking and the tour you booked.
Email us about your booking →How should I request a change to my booking?
Please contact us in writing as soon as possible. The request should come from the lead passenger named on the booking.
We will do our best to help, but changes cannot always be guaranteed and some changes may involve additional supplier charges or costs.
Request a booking change →How do I cancel my booking?
Cancellation requests must be made in writing by the person who made the booking.
Cancellation charges differ depending on the type of tour and how close the cancellation is to departure, so please check the current Terms & Conditions.
View cancellation terms →I have a mobility, dietary or other special requirement. Who should I tell?
Tell us as early as possible, ideally before or at the time you book.
Walking requirements vary significantly between tours, and some requests may involve accommodation or attraction suppliers. Giving us the details early lets us explain what is practical for the itinerary you are considering.
Ask us before booking →Should I email if I am lost or late on departure morning?
If your tour is departing imminently, please call us.
Email is useful for non-urgent booking questions but is not the best channel when a tour is about to leave.
Call +44 131 241 8292 →Is the Dumbarton office a tour meeting point?
No.
Strathleven House in Dumbarton is our published office address, not a scheduled-tour departure point.
Scheduled tours currently use the Edinburgh, Glasgow and Inverness meeting locations shown above. Do not travel to the office to join your tour.
Can I come to the office to speak to someone?
If you need to visit or deliver something to the office, please contact us first rather than travelling there without arranging it with the team.
Most tour enquiries, booking questions and changes can be handled by phone, WhatsApp or email.
Experience Scotland's Wild Ltd
Scotland's Wild is operated by Experience Scotland's Wild Ltd.
Dumbarton
G82 3PD
This is our office address and not a tour departure location. Please use the relevant Edinburgh, Glasgow or Inverness departure page when joining a scheduled tour.
Send us your question and we'll help point you in the right direction.
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