Careers · Travel Coordinator
Turn Scotland dreams into journeys.
Help travellers from around the world plan remarkable trips, sort the details behind the scenes and turn an idea of Scotland into a trip they'll remember.
- £25,000starting salary
- Dumbartonoffice base
- Permanentfull-time role
Behind every adventure
Be the person who makes the trip happen.
A Scotland adventure begins long before a guide starts the engine. Travellers have questions. Private trips need shaping, accommodation found, activities organised and bookings managed.
As a Travel Coordinator, you take someone from “We'd love to visit Scotland” to “Everything's booked. Let's go.”
- 1
Enquiry
Listen and understand
- 2
Plan
Shape the experience
- 3
Organise
Bookings and suppliers
- 4
Travel
Support the journey
What you'll do
Travel planning and problem solving.
The role covers everything from a customer's first enquiry to making sure an upcoming tour has all it needs.
Talk to travellers
Answer emails, calls and chat messages from people planning Scotland trips, and help them find the right tour.
Create itineraries
Find out what visitors really want and shape trips around their interests and practical needs.
Build estimates
Research trip costs and put together accurate estimates for each itinerary.
Manage bookings
Keep reservations accurate in our booking system and on third-party platforms, and handle changes properly.
Source the details
Organise accommodation, activities, attractions, distilleries, tickets and other services for tours.
Keep everyone connected
Work with guides, managers, suppliers and guests so everyone has what they need.
See the result
Your spreadsheets eventually turn into this.
A confirmed hotel, the right activity, a quick answer at the right time: each feels like a small bit of admin. Together they make a trip feel effortless for the people on it.
Who we're looking for
Organised enough for the details. Personable enough to remember the traveller behind every booking.
This is a customer-facing operations role. You'll enjoy helping people, and you'll be comfortable with admin, competing priorities and the small details that keep a travel business moving.
Scotland knowledge helps, but curiosity matters too. Destination knowledge keeps growing.
A strong communicator
Clear with travellers from many different countries, backgrounds and cultures.
Customer focused
Interested in what each person needs, rather than giving everyone the same answer.
Highly organised
Keeps track of details, bookings, conversations and deadlines accurately.
Shows initiative
Confident working independently while playing a full part in a small team.
Interested in Scotland
Keen to know the places and experiences you're helping people discover.
What you'll need
The essentials.
You don't need to know every Scottish destination or every system we use. These skills matter more.
Excellent customer service
Previous customer-service experience and a real understanding of looking after people.
Clear communication
You'll talk to guests from all over the world every day.
Strong attention to detail
Bookings, itineraries, costs and supplier arrangements all depend on accuracy.
Administrative experience
Comfortable handling regular admin on your own.
Microsoft Office & Outlook
Practical experience with email and everyday office software.
Willingness to learn
An interest in Scotland and the drive to keep building your knowledge.
Useful, not essential
Tourism experience helps, but customer service, hospitality and admin backgrounds work well too.
- Travel industry
- Tour operator
- Travel agency
- Checkfront
- Viator
- GetYourGuide
- Hospitality
- Multiple languages
- International customers
- Tour administration
- Itinerary planning
Day to day
What might land on your desk?
A typical day moves between customers, suppliers, guides and future trips.
- 1
New enquiry
Help someone work out what they need
Answer questions, understand the trip they have in mind and explain the best options.
- 2
Private trip
Shape an itinerary
Turn destinations, interests and practical needs into a trip that makes sense.
- 3
Suppliers
Find the pieces that make it work
Research accommodation, attractions, activities and entrance fees.
- 4
Bookings
Keep reservations accurate
Manage bookings and changes in our systems and on partner platforms.
- 5
Operations
Help tomorrow's tours run well
Make sure guides and the wider team have the information they need.
- 6
Something changes
Solve the problem
Travel has moving parts. Stay calm, communicate clearly and find the best practical fix.
The practical details
Pay, contract & benefits.
Starting salary
£25,000
- Full-time role
- Permanent contract
- Based in the Dumbarton area
Working with us
- Real influence in a small team
- Flexible hours where appropriate
- Cross-company working
- Room to broaden your experience
- Casual dress
Keep discovering Scotland
- Ongoing training
- Staff tours when available
- Discounted family tours when available
- Staff socials and events
- Opportunities to develop
Behind the adventure
Meet the planning team.
The coordinators, private tour planners and travel experts you'd be working alongside.
Sarah
Tour Coordinator
Loves the variety of places around Scotland and, naturally, the people who make exploring them worthwhile.
Allem
Tour Coordinator
Fascinated by Scotland's history and legends, and by how quickly one extraordinary landscape gives way to another.
Lucia
Private Tour Planner
Loves exploring Scotland's dramatic landscapes and rich history, and meeting amazing people along the way.
Iryna
Private Tour Planner
Joined us to work alongside people who are passionate about Scotland and love helping others explore it.
Kirstie
Scotland Travel Expert
Loves Scotland's people and introducing travellers to Highland landscapes, beaches and beautiful villages.
Emma
Scotland Travel Expert
Sums up Scotland in three words: welcoming, mystical and wild.
Fanny
Scotland Travel Expert
Says there's always somewhere new to discover in Scotland, in every season and every kind of weather.
Rachel
Scotland Travel Expert
Has always loved travelling, especially in Scotland, and was excited to help other people experience it too.
Scott
Scotland Travel Expert
Thinks it's the people who make Scotland different from anywhere else.
Good to know
Travel planning is fun. The details still matter.
Most days involve emails to answer, reservations to check, costs to research and customers who need quick answers. In busy periods, several things will need your attention at once.
Good coordinators enjoy both sides: the excitement of building someone's adventure and the satisfaction of getting the practical details right. You'll also get chances to experience the tours yourself.
How to apply
Could you help build someone's Scotland trip?
Send your application to our careers team and make it clear you're applying for the Travel Coordinator role.
careers@scotlandswild.com
- 1
Check the role
Make sure the full-time permanent role, Dumbarton base and responsibilities suit you.
- 2
Think about what you bring
Customer service, organisation, communication and initiative matter as much as travel-industry experience.
- 3
Get in touch
Email careers@scotlandswild.com with Travel Coordinator Application in the subject line.
Travel Coordinator FAQ
Before you apply.
Where is the Travel Coordinator role based?
In the Dumbarton area.
What is the starting salary?
£25,000 a year for the full-time position.
Is the role permanent?
Yes. It's a full-time, permanent role.
Do I need previous travel-industry experience?
No. Experience with a travel agent, tour operator or booking system is useful but not essential. Strong customer service, admin and communication experience matter more.
Do I need to know Scotland really well already?
No. You should have an interest in Scotland and be keen to learn. Your destination knowledge will grow, and ongoing training is part of the role.
What booking systems does Scotland's Wild use?
Our own booking system (Checkfront) plus platforms such as Viator and GetYourGuide. Experience with them is useful but not essential.
Will I get to experience the tours?
Yes. Staff tours are available when space allows, which also helps you get to know what you're recommending.
Are flexible hours available?
The role is full-time, and flexible working hours can be available where appropriate, depending on what the business needs.
How do I apply?
Email careers@scotlandswild.com with “Travel Coordinator Application” in the subject line, and tell us about your experience and why the role appeals.
Help turn someone's idea of Scotland into the real thing.
If you combine strong customer service, careful organisation and a genuine interest in Scotland, we'd love to hear from you.
