Turn Scotland
dreams into journeys.
Help travellers from around the world plan remarkable trips, solve the details behind the scenes and turn an idea of Scotland into an experience they will remember.
Be the person who
makes the trip happen.
A Scotland adventure begins long before a guide starts the engine.
Travellers have questions. They need advice. Private trips need shaping. Accommodation needs found. Activities need organised. Bookings need managed and every detail needs to connect properly.
As a Travel Coordinator, you help take someone from “We'd love to visit Scotland” to “Everything is booked. Let's go.”
Part travel planning.
Part problem solving.
The role touches many parts of the business, from the first customer enquiry through to making sure an upcoming tour has everything it needs.
Talk to travellers
Answer emails, phone calls and chat messages from people planning trips to Scotland and help them find the right experience.
Create itineraries
Listen to what visitors actually want and help shape journeys around their interests, priorities and practical requirements.
Build estimates
Research likely trip costs and help create accurate estimates covering the elements needed to deliver the itinerary.
Manage bookings
Work with our booking systems and third-party platforms to keep reservations accurate and make sure changes are handled properly.
Source the details
Help organise accommodation, activities, attractions, distilleries, entrance tickets and other services required for tours.
Keep everyone connected
Work closely with guides, managers, suppliers and guests so everybody has the information needed to make the trip run smoothly.
Your spreadsheets eventually
turn into this.
The practical details matter because they create space for somebody else to simply enjoy Scotland.
A confirmed hotel, the right activity, a useful answer at the right time or a well-planned itinerary may feel like small pieces of administration individually.
Together, they are the difference between a collection of bookings and a trip that actually feels effortless.
Organised enough
to handle the details.
Personable enough to remember there is a traveller behind every booking.
This is a customer-facing operations role. You need to enjoy helping people, but you also need to be comfortable with administration, competing priorities and the small details that keep a travel business moving.
Scotland knowledge is valuable, but curiosity matters too. If you genuinely want to keep discovering the country, destination knowledge can continue to grow.
A strong communicator
Comfortable communicating clearly with travellers from different countries, backgrounds and cultures.
Genuinely customer focused
Interested in understanding what somebody needs rather than simply giving everyone the same answer.
Highly organised
Comfortable keeping track of details, bookings, conversations and deadlines without losing accuracy.
Able to take initiative
Confident working independently when required while still contributing properly to a small team.
Interested in Scotland
Keen to understand the places and experiences you are helping other people discover.
Essential skills & experience.
You do not need to arrive knowing every Scottish destination or every system we use. These core skills are more important.
Previous customer-service experience and a strong understanding of how to look after people properly.
The role involves regular communication with guests from all over the world.
Bookings, itineraries, costs and supplier arrangements all depend on accurate information.
You should be comfortable handling regular administrative responsibilities independently.
Practical experience using email and everyday office software is required.
You should have an interest in Scotland and the motivation to continually build your knowledge.
Experience that gives
you a head start.
Previous tourism experience is valuable, but the role can also suit people coming from customer service, hospitality, administration and other detail-heavy environments.
What might actually land
on your desk?
Travel rarely arrives in a perfectly predictable queue. A typical day can move between customers, suppliers, guides and future trips surprisingly quickly.
Help someone work out what they need
Respond to questions, understand the trip they have in mind and explain the most suitable options.
Shape an itinerary
Turn destinations, interests and practical requirements into a journey that makes sense.
Find the pieces that make it work
Research accommodation, attractions, activities, entrance fees and other tour requirements.
Keep reservations accurate
Manage bookings and amendments through our systems and external sales channels.
Help tomorrow's tours run properly
Work with guides and the wider team to make sure important information reaches the right people.
Solve the problem
Travel involves moving parts. Keep calm, communicate clearly and help find the best practical solution.
Pay, contract & benefits.
Starting annual salary for the full-time Travel Coordinator position.
- Full-time role
- Permanent contract
- Based in the Dumbarton area
Join a small team.
- Real influence within the business
- Flexible working hours where appropriate
- Cross-company working opportunities
- Opportunity to broaden your experience
- Casual dress
Keep discovering Scotland.
- Ongoing training
- Staff tours when available
- Discounted family tours when available
- Staff socials and events
- Opportunities for development
Meet some of the planning team.
Sarah
Loves the remarkable variety of places around Scotland and the people who make exploring them worthwhile.
Allem
Fascinated by Scotland's history, legends and the variety of experiences hidden throughout the country.
Kirstie
Loves introducing travellers to hidden gems, Highland landscapes, beaches, villages and experiences around Scotland.
Travel planning is fun.
Details still matter.
This is not a role where every day consists of browsing beautiful places in Scotland.
There are emails to answer, reservations to check, costs to research and customers who sometimes need quick answers. During busy periods, several things may need your attention at the same time.
Good coordinators enjoy both sides of that equation: the excitement of helping build an adventure and the satisfaction of making sure the practical details are right.
You will also have opportunities to experience destinations and tours yourself, helping you understand more of the product you are recommending to other people.
Could you help build
someone's Scotland trip?
Send your application to our careers team and make it clear you are applying for the Travel Coordinator position.
Apply by EmailCheck the role
Make sure the full-time permanent position, Dumbarton location and responsibilities suit what you are looking for.
Think about what you bring
Customer service, organisation, communication and initiative matter just as much as previous travel industry experience.
Get in touch
Email careers@scotlandswild.com with Travel Coordinator Application in the subject line.
Before you apply.
Where is the Travel Coordinator role based?
The current Travel Coordinator vacancy is based in the Dumbarton area.
What is the starting salary?
The currently advertised starting salary is £25,000 per year for the full-time position.
Is the role permanent?
Yes. The current position is advertised as a full-time, permanent Travel Coordinator role.
Do I need previous travel-industry experience?
Previous experience with a travel agent, tour operator or booking system is useful, but it is listed as desirable rather than essential. Strong customer service, administration and communication experience are more fundamental requirements.
Do I need to know Scotland extremely well already?
You should have an interest in Scotland and a willingness to learn. Destination knowledge can continue to develop, and ongoing training forms part of the role.
What booking systems does Scotland's Wild use?
The role can involve our own booking systems as well as third-party distribution platforms. Experience with Checkfront or similar systems, Viator and GetYourGuide is useful but not essential.
Will I get opportunities to experience the tours?
Staff tours are included among the published benefits when availability allows. Experiencing Scotland first-hand can also help develop the destination knowledge required in the role.
Are flexible hours available?
The role is full-time. The published benefits state that flexible working hours can be available where appropriate, depending on operational requirements.
How do I apply?
Email your application to careers@scotlandswild.com and state that you are applying for the Travel Coordinator position.
Help turn someone's idea
of Scotland into the real thing.
If you combine strong customer service, careful organisation and a genuine interest in Scotland, we would like to hear from you.
