Terms and Conditions
Experience Scotland’s Wild Ltd
Our Commitment to you
Any contract will be between a customer (hereinafter referred to as “you” or “your”) and Experience Scotland’s Wild Ltd (hereinafter referred to as “our”, “we”, “us” or “ESW”), Strathleven House, Dumbarton, West Dunbartonshire, G82 3PD, Scotland. Registered in Scotland with Companies House, Edinburgh, under company number 508178.
Your holiday, with us will be organised and sold subject to the following terms and conditions.
(1.1) Holiday means any activity, Private Single or Multi Day tour, excursion or overnight stay
(1.2) Single Day Sightseeing Tours means any scheduled tour which lasts for no longer than one calendar day and doesn't include accommodation as part of that tour
Booking and Payment
(2.1) Booking can be requested on our website, through email, telephone call, booking form or any other direct means of communication with an authorised member of the our team. Booking may be secured by paying a non-refundable 25% deposit. Booking will be confirmed and accepted in respect to all persons travelling when we issue a confirmation invoice or correspondence. All balances must be paid in full by the dates shown on your invoice and any correspondence. Failure to do so may result in the cost increasing or cancellation of the booking. All prices are in pound sterling.
Unless agreed otherwise in written correspondence, bookings made for holidays with a start date:
(a) More than 31 day from the date of booking must pay 50% of total price for the holiday`
(b) Less than and including 30 days from date of booking, including on the start date, must pay 100% of the total price for the holiday
(2.2) All parts of the holiday will be stated in the booking confirmation invoice or correspondence.
Unless otherwise agreed upon and stated, all items, including but not limited to, flights, meals, drinks, laundry, transport, activities, events, items of personal nature, excess baggage, optional excursions, gratuities will not be included in your booking
Private Single or Multi Day Tours, Accommodation and Holidays for 2 or more days
(3.1) Any cancellation by you must be made in writing, by email or by a letter sent using a “signed for” method of postage. Only the person who made the booking may cancel the booking. If you cancel your holiday:
(a) More than 56 days before the start date of your holiday, you must pay 25% of your total price
(b) From 56 to 31 days before the start date of the holiday, you must pay 50% of your total price
(c) 30 days or less, including on the day of the holiday, you must pay 100% of your total price
Single Day Sightseeing Tours
(3.2) Any cancellation by you must be made in writing, by email or by a letter sent using a “signed for” method of postage. Only the person who made the booking may cancel the booking. If you cancel your single day sightseeing tour:
(a) Any Cancellation of a single day sightseeing tour, 8 or more days before the tour start day, you will be issued a full refund
(b) Cancelling between 3 and 7 days before the tour start date, you must pay 50% of your total booking price
(c) Cancelling less than 3 days before the tour start date, you must pay your full booking price
(3.3) In the extremely unlikely scenario where there is a cancellation by us, for example if there is not enough people booked on a pre-planned tour which requires minimum numbers. All money paid will be returned to you within 7 working days from when written cancellation correspondence has been delivered.
(3.4) Force Majeure: war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to Force Majeure. If part, parts or all of your holiday are cancelled due to Force Majeure, ESW will not be responsible for compensation due to this type of cancellation. It is though, your responsibility to claim any unrecoverable sums from your Travel Insurer.
Unfortunately situations out with anyone’s control arise that force some customers to have to cancel their holiday before and during. Also activity, accommodation and transport providers may also have to cancel due to customer safety concerns which could be, but not limited to Force Majeure. For this reason we strongly recommend that you take out relevant Travel insurance to cover you for cancellation due to any unforeseen circumstances. If you have insurance already, you may want to check that you will be fully covered for any cancellations which may arise.
Private Single or Multi Day Tours, Accommodation and Holidays for 2 or more days
(4.1) If you need to make a change to your booking after paying your deposit and/or part or full payment, we will endeavour to meet your wishes. An additional charge may be applied on top of the total price for the new holiday to cover any additional costs. If the change is requested within the 56 days before the start of the holiday then we will try and change the holiday but it may not be possible. If this is not possible and you would like to go ahead with the new holiday then it would be treated as a cancellation for the original holiday and the cancellation condition from section 3 will apply. We would however try and keep your cost down. If it was only a certain part of the holiday that needed cancelled then would try to ensure that it is only that part that has the cancellation cost applied.
Single Day Sightseeing Tour
(4.2) If you need to make a change to you Single day Sightseeing Tour after paying your deposit and/or part or full payment, we will endeavour to meet your wishes. If the changes are made before time stated in section (3.2) above, changes will be made with no additional costs. If your request for change is made within the time frame of section (3.2) above then we may have to charge you the % stated above. If we can make the change without any additional costs to ourselves then we will pass that saving on to yourself.
(4.3) It will be unlikely that we will have to make a change to your holiday after it has been confirmed. If we do make a change then we will inform you of this change as soon as possible after ESW finding out. If there is any major change, for example, a change to accommodation which is of less quality, we would refund any difference in the sums of money paid. If the change of accommodation was a switch to a higher standard, ESW would take on the extra cost of the accommodation as a goodwill gesture. Again we would endeavour to explain about this change as soon as we possible could.
Dietary requirements & Medical conditions
(5.1) If you or any member of your party has, or have had in the past or suspects they may have any medical condition, disability or injury which may affect any part of your or other peoples holiday, we request you provide full written details in advance of booking.
(5.2) also if there are any dietary requirements for you or any of your party then we would also need to know before the booking.
(6.1.1) ESW will accept liability for any negligence from our employees, which causes actual physical injury to customers. We will not be held responsible to any accident to you or anyone in your party, lost, stolen or broken property, vehicle accidents, strikes, sickness, injury, police, government or customs intervention or Force Majeure.
(6.1.2) We will not be held liable for any partial or total failure to carry out any part or parts of the holiday if the failure arises due to anyone other than ESW staff.
(6.2.1) All booking made between you and ESW come with the condition that you accept there may be hazards involved with in all sorts of holidays, especially activity and adventure holidays.
(6.2.2) You must also accept that when visiting remote areas and participating in activities that there will need to be a degree of flexibility and that no route communicated to you in any correspondence or ESW advertisement is guaranteed and that there will be a chance of delays or alternative routes or destinations may need to be sought, due to unforeseen circumstances.
(6.2.3) when booking a holiday, you do so with the understanding that when the holiday arises your level of fitness must commensurate with your chosen holiday. If when the holiday begins, your fitness in the opinion of a member of the ESW team, is not at the level they believe to be able to safely complete the chosen holiday, we will, if possible and able, change elements or organise an alternative holiday which would suite your level of fitness, in the agreed opinion of you and us. There could be an increased charge for this to be possible. If you and ESW can’t come to an agreed solution, we have the right to either cancel or terminate your holiday.
(6.2.4) when booking a holiday which requires certain equipment, which has been agreed beforehand, it is your responsibility to ensure that the equipment you bring is suitable for purpose. When you arrive and in the opinion of a member of the ESW team, your equipment is deemed unsafe or could possibly cause harm or injury to you or another person, we will firstly try, if possible and able, find a solution to the equipment problem. There could be an increased charge for this to be possible. If in the opinion of you and ESW we can’t come up with an agreed solution then we have the right to either cancel or terminate your holiday.
(7) It is the responsibility of you to have relevant Travel insurance for each separate part of your holiday.
In the event of a medical emergency or repatriation, it will be the responsibility of the customer to cover any cost which could arise.
All personal equipment, belongings and items in your possession, whether owned or leased, including but not limited to, luggage, phones, tablet devices or other personal equipment are of the responsibility of the customer and ESW will take no responsibility.
ESW recommends having the relevant Travel Insurance to cover any eventuality.
(8) In line with package holiday regulations 1992, ESW covers all customers in the event that ESW can’t fulfil our obligation to provide you with your holiday.